Health Insurance comparison
Aditya Birla vs ICICI Lombard
Aditya Birla leads on overall score, but the better choice depends on your priorities. Here is how they compare, dimension by dimension.
IRDAI figures side by side
| Measure | Aditya Birla | ICICI Lombard |
|---|---|---|
| Claim settlement ratio (latest year)Claims paid out of claims decided, by number. 95% or more is strong; below 90% is a flag. | 95.94% in FY 2024-25 | 85.43% in FY 2024-25 |
| Claims counted in that yearBelow 1,000 claims, the ratio swings too much to compare. Each insurer's review names the exact IRDAI table used. | 24,12,454 reported, 22,84,121 paid | 12,50,322 reported, 10,67,192 paid |
| Three-year average claim settlement ratioShown only when all three years are available. | 95.85% | Not available |
| Incurred claims ratioClaims incurred as a share of premium earned, from IRDAI's Annual Report. | 75.97% in FY 2024-25 | 85.53% in FY 2024-25 |
| Complaints to IRDAIGrievances reported, from IRDAI's Handbook. | 5,329 in FY 2024-25, 22.1 per 10,000 claims | 7,782 in FY 2024-25, 23.8 per 10,000 claims |
| Solvency ratioIRDAI's minimum is 1.50. | 1.84 at 31 Mar 2025 | 2.69 at 31 Mar 2025 |
Sources: IRDAI Handbook on Indian Insurance Statistics 2024-25, IRDAI Annual Report 2024-25 and insurers' NL-37 public disclosures. Each insurer's review lists the exact table and link. See how we calculate these.
On the latest claim settlement ratio, Aditya Birla is ahead. A ratio is one year's record, so weigh it with complaints and the plan wording.
Side-by-side scores
| Dimension | Aditya Birla | ICICI Lombard | Winner |
|---|---|---|---|
| Overall score | 8/10 | 7.9/10 | Aditya Birla |
| Claim settlement | 8.1/10 | 8.1/10 | Tie |
| Value | 7.8/10 | 7.4/10 | Aditya Birla |
| Customer service | 7.6/10 | 7.8/10 | ICICI Lombard |
| Digital experience | 8/10 | 8.2/10 | ICICI Lombard |
| Flexibility | 8.2/10 | 7.6/10 | Aditya Birla |
Aditya Birla
8/10Useful for wellness-focused buyers and people managing lifestyle conditions.
Pros
- Strong wellness rewards
- Good chronic-care positioning
- Large cashless network
Cons
- Rewards can distract from core policy wording
- Senior plans need co-pay and limit checks
- Some benefits depend on health activity
ICICI Lombard
7.9/10Large-brand option with a broad network, but it settled 85.4% of health claims by number in FY 2024-25, below our 90% flag line.
Pros
- Strong app experience
- Large network presence
Cons
- Price can trend high
- Feature depth varies by plan
- Health claim settlement ratio of 85.4% in FY 2024-25 (Form NL-37)
The verdict
On our scoring, Aditya Birla edges ahead overall. That said, the loser may still win for you on a dimension you weight heavily, so match the table above to your priorities and read both full reviews.