Health Insurance comparison
ICICI Lombard vs Digit
ICICI Lombard and Digit are evenly matched overall. The right pick depends on the dimensions you weight most.
IRDAI figures side by side
| Measure | ICICI Lombard | Digit |
|---|---|---|
| Claim settlement ratio (latest year)Claims paid out of claims decided, by number. 95% or more is strong; below 90% is a flag. | 85.43% in FY 2024-25 | 98.90% in FY 2024-25 |
| Claims counted in that yearBelow 1,000 claims, the ratio swings too much to compare. Each insurer's review names the exact IRDAI table used. | 12,50,322 reported, 10,67,192 paid | 2,14,088 reported, 1,99,367 paid |
| Three-year average claim settlement ratioShown only when all three years are available. | Not available | Not available |
| Incurred claims ratioClaims incurred as a share of premium earned, from IRDAI's Annual Report. | 85.53% in FY 2024-25 | 90.06% in FY 2024-25 |
| Complaints to IRDAIGrievances reported, from IRDAI's Handbook. | 7,782 in FY 2024-25, 23.8 per 10,000 claims | 2,362 in FY 2024-25, 24.2 per 10,000 claims |
| Solvency ratioIRDAI's minimum is 1.50. | 2.69 at 31 Mar 2025 | 2.24 at 31 Mar 2025 |
Sources: IRDAI Handbook on Indian Insurance Statistics 2024-25, IRDAI Annual Report 2024-25 and insurers' NL-37 public disclosures. Each insurer's review lists the exact table and link. See how we calculate these.
On the latest claim settlement ratio, Digit is ahead. A ratio is one year's record, so weigh it with complaints and the plan wording.
Side-by-side scores
| Dimension | ICICI Lombard | Digit | Winner |
|---|---|---|---|
| Overall score | 7.9/10 | 7.9/10 | Tie |
| Claim settlement | 8.1/10 | 8.5/10 | Digit |
| Value | 7.4/10 | 7.8/10 | Digit |
| Customer service | 7.8/10 | 7.6/10 | ICICI Lombard |
| Digital experience | 8.2/10 | 8.5/10 | Digit |
| Flexibility | 7.6/10 | 7.6/10 | Tie |
ICICI Lombard
7.9/10Large-brand option with a broad network, but it settled 85.4% of health claims by number in FY 2024-25, below our 90% flag line.
Pros
- Strong app experience
- Large network presence
Cons
- Price can trend high
- Feature depth varies by plan
- Health claim settlement ratio of 85.4% in FY 2024-25 (Form NL-37)
Digit
7.9/10Digital-first insurer with simple wallet-style plans; its FY 2024-25 health claim settlement ratio was among the highest we verified.
Pros
- Simple digital experience
- Settled 98.9% of health claims by number in FY 2024-25 (Form NL-37)
- Wallet-style restoration is easy to understand
Cons
- Shorter retail health track record
- Limited health plan lineup
- Network should be checked city by city
The verdict
On our scoring, ICICI Lombard and Digit are neck and neck. Decide by the dimensions you care about most, then confirm the specific plan or card wording.